Privacy Policy

Last updated: February 1, 2026

1. Introduction

R Limousine Transportation ("R Limos," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at https://rlimos.com, our mobile application, or our transportation services.

2. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

  • Create an account: Name, email address, phone number, and password
  • Make a booking: Pickup and drop-off addresses, travel dates and times, passenger count, and special requests
  • Process payment: Payment card details are processed securely by Stripe and are never stored on our servers
  • Contact us: Name, email, phone number, and message content
  • Corporate accounts: Company name, billing address, and authorized contacts

Information Collected Automatically

  • Device information (browser type, operating system, device type)
  • IP address and approximate location
  • Pages visited, time spent, and navigation patterns
  • Referral source and search terms

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your transportation bookings
  • Send booking confirmations, driver assignments, and trip updates via email and SMS
  • Process payments and send receipts
  • Communicate with you about your account and our services
  • Improve our website, services, and customer experience
  • Respond to your inquiries and support requests
  • Comply with legal obligations

4. Third-Party Services

We share your information with trusted third-party service providers who assist in operating our business:

  • Stripe: Secure payment processing (PCI DSS Level 1 compliant)
  • Google Maps: Address autocomplete and route calculation
  • Communication providers: Email and SMS delivery for booking notifications

These providers are contractually obligated to protect your information and may only use it to provide services on our behalf.

5. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how visitors interact with our website. You can control cookie settings through your browser preferences.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for all data in transit
  • Secure payment processing through Stripe (we never store card numbers)
  • Regular security audits and updates
  • Access controls limiting employee access to personal data

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Booking records are retained for 7 years for tax and legal compliance. You may request deletion of your account and personal data at any time.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Request a copy of your data in a portable format

California Residents (CCPA): You have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: